Return & Exchange Policy (Chargeback-Safe)

At ShopNovella, we take great care in preparing and packaging every order. Please review our policy before placing an order.

Returns & Exchanges
• Return or exchange requests must be made within 3 days of delivery.
• Sale items are not eligible for refunds.
• Exchanges are allowed only if the item meets the conditions below.
• Items must be unused, unopened, and returned in their original packaging.
• Any item that has been used, damaged, altered, or mishandled by the customer is not eligible for return or exchange.
• For hygiene and safety reasons, flowers, intimate items, and sanitary products cannot be returned or exchanged.

Proof & Approval Process

• All return or exchange requests must include proof of purchase or receipt.
• Once a request is submitted, we will review it and contact you to confirm whether the return is approved or rejected.
• Items returned without approval will not be processed.

Refunds & Store Credit

• Where applicable, approved returns may be issued as store credit (coupon) equal to the value of the original purchase.
• Cash refunds are not guaranteed and are issued only at our discretion.
• Shipping and delivery fees are non-refundable.
• Customers are fully responsible for all return shipping costs.

Important Notice

By completing a purchase on ShopNovella, you acknowledge and agree to this policy. Unauthorized chargebacks filed after delivery confirmation or outside this policy may be disputed with proof of delivery, order confirmation, and this published return policy.