At ShopNovella, your privacy is important to us. This policy explains what information we collect, how it’s used, and how we protect it.

Information We Collect

When you place an order, contact us, or browse our website, we may collect personal information such as your name, email address, phone number, billing and shipping address, and payment details. This information is used only to process your orders, communicate with you, and improve your shopping experience.

 

Media

If you upload images or files to our website (for example, through contact forms), please avoid including personal or sensitive information in the file details. Media uploaded may be visible to site administrators.

 

Cookies

ShopNovella uses cookies to improve your experience on our website. Cookies help us:
• Remember items in your cart
• Speed up checkout
• Understand how visitors use our site

You can choose to disable cookies in your browser settings, but some parts of the website may not function properly.

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Who We Share Your Data With

We do not sell or rent your personal information. Your data may only be shared with trusted third parties strictly for business operations, including:
• Payment processors such as Paystack and Flutterwave (to process payments)
• Shipping and delivery partners (to deliver your orders)
• Website hosting and security services (to keep our site running safely)

All third parties are required to handle your data securely.

How Long We Retain Your Data

We retain your personal information only as long as necessary:
• Order information is kept for record-keeping, accounting, and legal purposes
• Customer support messages may be kept to improve future service

You may request deletion of your personal data where legally permitted.

Your Rights Over Your Data

You have the right to:
• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (where applicable)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us directly.

Where Your Data Is Sent

Customer data may be processed by third-party services that operate internationally (such as payment gateways and hosting providers). When this happens, we ensure appropriate safeguards are in place to protect your information.

Security

We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure. However, no online system is completely secure, and we encourage you to protect your login information.

 

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
shopnovella0@gmail.comm