Welcome to ShopNovella. By accessing our website or placing an order with us, you agree to the terms outlined below. Please read them carefully before making a purchase.
General Information
ShopNovella offers perfumes, fragrances, scented candles, gift baskets, and related products. By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of the website means you accept those changes.
Products & Descriptions
We take care to describe all products accurately and clearly. However, please note that:
• Scents may smell slightly different depending on personal preference and skin chemistry.
• Product colors, packaging, or presentation may vary slightly due to lighting, supplier changes, or availability.
• Images on the website are for reference purposes only.
Pricing & Payments
• All prices are listed in the currency shown on the website and are subject to change without notice.
• Payment must be completed in full before an order is processed.
• We accept payments through secure third-party payment providers such as Paystack and Flutterwave.
• ShopNovella does not store your card or bank details.
Orders & Order Confirmation
• Once an order is placed and payment is confirmed, you will receive an order confirmation.
• Orders cannot be modified or canceled after they have been processed.
• We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
Shipping & Delivery
• Delivery timelines provided are estimates and may vary due to logistics, weather, or courier delays.
• ShopNovella is not responsible for delays caused by shipping partners or customs for international orders.
• Risk of loss or damage passes to the customer once the order has been handed over to the delivery service.
Returns, Refunds & Exchanges
All returns and exchanges are governed by our Return & Exchange Policy, which forms part of these Terms & Conditions. By placing an order, you confirm that you have read and agreed to that policy.
Use of Website
You agree not to:
• Use the website for unlawful or fraudulent purposes
• Attempt to access restricted areas or interfere with site security
• Upload malicious software, spam, or harmful content
We reserve the right to suspend or terminate access if these terms are violated.
Intellectual Property
All content on ShopNovella, including text, images, logos, and product descriptions, is the property of ShopNovella and may not be copied, reproduced, or used without written permission.
Limitation of Liability
ShopNovella will not be liable for:
• Allergic reactions or personal sensitivities to fragrances or products
• Indirect or incidental damages arising from use of our products or website
• Losses resulting from incorrect shipping details provided by the customer
Customers are encouraged to review product information carefully before purchase.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how your personal information is collected and used.
Governing Law
These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved under Nigerian law.
Contact Information
If you have questions about these Terms & Conditions, please contact us at:
shopnovella0@gmail.com
Final Note
By completing a purchase on ShopNovella, you confirm that you have read, understood, and agreed to these Terms & Conditions.